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Additional Services & Fees
RxTRA CARE Pet Sitting & Services LLC is commited to providing the absolute best care to your pets, as well as delivering exceptional customer service. So if that means providing nursing care to your animal companions in the middle of the night, chauffeuring them to their veterinarian for a checkup, or picking up their favorite treats at the pet store should they run out, we are happy to help!
Pet Transport Service
We offer safe and professional transport of your pet to the veterinarian, groomer, or wherever they need to go to ensure that important appointments don't get missed while you're away. Transport is $20 within our service area or up to 5 miles one way from your home, per half-hour. Distances greater than 5 miles from your home will incur a 50¢ per mile surcharge.
Service Travel Fee
Need an in-home grooming service for your pet or help administering medications, but don't require a full visit? We will come to you and perform said services, within our service area, for a simple service travel fee of $15.
Key pickup and returns will also incur a service travel fee should you opt to not keep house keys on file with us.
If pet supplies like litter, food, or a refill of medication are needed while you are away, we are happy to pick them up for you. In these instances, the service travel fee will be incurred, plus the cost of supplies.
In certain circumstances we may be able to provide our services outside of our regular service area. If so, services are charged at their regular rate plus a 50¢ per mile distance surcharge, each way.
We offer care to your pets 24 hours a day, 7 days a week, but services outside of our reguar business hours will incur an After-Hours Surcharge for each visit. See our current business hours HERE.
Holiday Service Fee
We offer care to your pets 24 hours a day, 7 days a week, but services during the following holidays will be incur an additional $10 per visit surcharge:
New Years Eve, New Years Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day
Please Note: Services during holidays are always in high demand and book quickly. It is strongly recommending that you request services for these days early.
We understand that plans change and so can your service needs. As we have reserved our time specfically to care for your pets, we ask that you give at least 24-48 hours notice when canceling services. A $15 cancellation fee will incur for regular busines hours services canceled less than 24 hours in advance, as well as for after-hours and holiday services canceled less than 48 hours in advance. There is no refund for same-day cancellations.
Returned Check Fee
A $35 fee will be applied for any returned checks.
Late Payment Fees
Payment is due upon receipt of invoice and in advance of services rendered. Charges incured during or after services have been rendered are to be payed within 7 days. Payments not made within this time will incur a a late 20% late fee.
Life happens, and should the need for our services come suddenly, we want to be there to help. If we can accomodate your requests, there is a surcharge of $5 per visit for all services scheduled less than 24 hours in advance.